We are currently partnering with a market leading Insurance company to recruit a Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance.
Responsibilities will include but are not limited to;
• Liaise with local and group teams to understand assigned areas and performance
• Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
• Create or track/implement a calendar of contract renewals and track progress to completion
• Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
• Create Management Information decks and reports for governance meetings, adhering to corporate standards
• Summarize, consolidate and independent; validate reporting from third parties
• Stakeholder Engagement: Works closely with various stakeholders across the enterprise, including Quality & Governance, Third Party Risk, Legal, Procurement, and Finance teams.
The ideal candidate should have;
• Experience in implementing or managing governance processes related to vendors and suppliers
• Experience working for an insurance company
• Exposure to reporting & SLA development experience
• Knowledge of PMO and project processes
• Regulatory reporting experience